Transforming Field Inspections, Boosting Productivity and Streamlining Collaboration
Building
Overview
Singapore-based TSM C&S Consultants Pte Ltd, a civil and structural engineering consultancy, sought to streamline its inspection workflow while managing concurrent projects across multiple sites.
To improve operational efficiency, TSM C&S Consultants adopted Eagle INSPECT as a comprehensive digital solution to save time and enable more efficient data storage, consolidation, and sharing. By implementing the platform, the team improved productivity by at least 40%, reduced the need for manpower, and significantly shortened the time spent on inspections and reporting.
TSM C&S Consultants Pte Ltd provides design, inspection, and project management services to both public and private sector clients. Their project portfolio includes work on high-profile developments such as the Singapore Pools Headquarters, Former Thong Chai Medical Institution, inspections of over 100 electrical substations for Singapore Power, Oxley Bizhub, and facilities at the largest airport in Southeast Asia.
The Challenge
Managing multiple inspection projects simultaneously meant a heavy reliance on manual processes: allocating manpower, collecting extensive photographic evidence, and compiling detailed reports. Each project generated a large volume of data, which had to be sorted, stored, and distributed to multiple stakeholders.
For TSM C&S Consultants, report preparation alone could take more than a full day, and coordinating feedback among inspectors, engineers, building owners, consultants, and contractors often led to communication bottlenecks. These inefficiencies slowed down the workflow and introduced potential delays.
The Solution
Eagle INSPECT, a cloud-based inspection platform, addressed these challenges by digitising and automating much of the inspection process. Using the Eagle INSPECT iPad app, the team at TSM C&S Consultants was able to:
Set up and manage inspection projects with ease
Capture high-resolution images tagged by location
Automatically identify cracks and defects using built-in AI
Generate reports instantly, on-site
Share findings immediately with stakeholders
The Eagle INSPECT web application provided powerful complementary features to the mobile app. It enabled centralised account management, customised workflows, and flexible report templates, all of which allowed for seamless communication between on-site teams and colleagues in the office.
With real-time data sync and easy access to inspection results, the platform removed redundant steps and reduced the need for repeated site visits. Team members working remotely or in the office could instantly verify captured data and support the field crew, enabling faster decision-making and more efficient project progression.
The Results
By integrating Eagle INSPECT into its operations, TSM C&S Consultants Pte Ltd achieved measurable improvements:
40% increase in productivity, by streamlining on-site inspections and automating reporting
Faster turnaround times, with reports generated in seconds instead of hours or days
Reduced manpower requirements, as one inspector equipped with Eagle INSPECT could accomplish what previously required multiple team members
Improved collaboration between field and office teams, resulting in fewer delays and better coordination with stakeholders
Enhanced data quality and consistency, with standardised reporting formats and real-time cloud backup ensuring data integrity
Eagle INSPECT became an essential tool for TSM C&S Consultants to scale inspections across large or complex projects without compromising on quality or speed.
